We only replace items if they are defective or damaged for reasons due to our error. We do not refund these items. We will either replace items or provide you with a store credit.
If you want to make an exchange, please contact us at email@example.com to inform us of your intention.
To return your product, you should mail your product to:
Meow & Zen
16A Hilldene Road
There are certain situations where exchanges will not be granted:
• Books or journals with obvious signs of use
• Intimate, sanitary, health and personal care items
• Gift cards and digital products
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Any item purchased on sale or using a discount code
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed within 30 days.
You will be responsible for paying for your own shipping costs for returning your item. If your exchange is approved, we will refund your shipping costs.
Depending on where you live, the time frame to receive your exchanged product may vary.
If you are returning an item over R500, you should consider using a courier service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item.